Refund policy

Last updated: August 31, 2026

At Lempori, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

14-Day Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, subject to applicable exceptions under consumer law.

To exercise your right of withdrawal, please contact us before the 14-day period expires.

After notifying us of your decision to withdraw, the item must be returned within 14 days. We will provide you with return instructions and the return address.

Voluntary 30-Day Return Policy

In addition to your statutory rights, Lempori offers a 30-day return policy.

You may request a return within 30 days of delivery, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging whenever reasonably possible.
All included accessories and components are returned.

Items showing signs of misuse, damage, or excessive wear may not qualify for a full refund under our voluntary return policy.

Non-Returnable Items

Subject to your statutory consumer rights, returns under our voluntary return policy cannot be accepted for:

Products damaged through improper use or accidents.
Products modified or altered after delivery.
Personalized or custom-made products created specifically to your specifications, where applicable law permits an exception to the right of withdrawal.
Gift cards, if offered.

This does not affect your rights if an item is faulty, damaged, or not as described.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs showing the problem, where applicable

We will review your request and provide an appropriate solution in accordance with applicable consumer law.

Return Shipping

For returns made under the 14-day right of withdrawal or our voluntary 30-day return policy, customers are responsible for the direct cost of return shipping unless otherwise required by law.

If the product is defective, damaged, incorrect, or otherwise does not conform to your order, return costs will be covered by Lempori where required by applicable law.

We recommend using a tracked shipping service for returns.

Refunds

Once your return has been received, we will notify you.

Eligible refunds will be issued to the original payment method.

For withdrawals made under your statutory EU right of withdrawal, refunds will be handled within the timeframes required by applicable law. We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.

For returns made solely under our voluntary 30-day return policy, refunds will be processed after the returned item has been received and inspected.

Any original delivery charges will be refunded where required by applicable law.

Exchanges

We currently do not offer direct exchanges.

If you would like a different color or product, you may return your original order, if eligible, and place a new order.

How to Start a Return

To request a return, contact:

Email: hello@lempori.com
Phone: +370 62826706

Please include your order number and enough information for us to identify your order. We will provide return instructions and the applicable return address.